1. Scope

All data subjects whose personal data is collected, in line with the requirements of the General Data Protection Regulation.

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession

2. Responsibilities

2.1 Howard Chadwick Funeral Service is the data controller and is responsible for ensuring that this notice is made available to data subjects prior to Howard Chadwick Funeral Service collecting/processing their personal data.

2.2 All Employees of Howard Chadwick Funeral Service who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

3. Privacy notice

3.1 Who are we?

Howard Chadwick Funeral Service are independent funeral directors. We provide a wide range of professional funeral services and related goods and associated services

Our office is at 33 Benson Lane, Crowmarsh Gifford, Wallingford, Oxon, OX10 8ED. You can contact us by telephone on 01491 825222 or by writing to us at the address above or by email to

The personal data we would like to process on you is:

Personal data type: Source
Name Data Subject
Address (including email) Data Subject
Telephone number (including mobile numbers) Data Subject
Relationship to the deceased (personal information) Data Subject


Payment details Data Subject
Religion Data Subject

The personal data we collect will be used for the following purposes:

  • To carry out the fulfilment of your funeral service
  • To enable us to process gift aid donations
  • Feed back details to the deceased representatives and charity(s) or groups(s) that they have collected in memory of.
  • To manage our employees and volunteers
  • To maintain our own accounts and records
  • The implement the use of CCTV systems for the prevention of crime
  • to operate the Howard Chadwick Funeral Service web site and deliver the services that individuals have requested
  • Processing Golden Charter funeral plans
  • To provide you with information about other goods and services we offer
  • To notify you about changes to our services
  • To share your contact details with third parties necessary for the fulfilment of your wishes
  • To inform you of news, events, activities, events and services in which you may have an interest.

Our legal basis for processing for the personal data:

  • The fulfillment of your funeral arrangements
  • Processing is necessary for carrying out legal obligations in relation to Gift Aid or under employment, social security or social protection law or a collective agreement.

Any legitimate interests pursued by us, or third parties we use, are as follows:

  • Your personal data will be treated as strictly confidential and will only be shared with other third parties in order to carry out your funeral arrangements

The special categories of personal data concerned are:

  • Religious Beliefs

3.2 Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

Consent is required for Howard Chadwick Funeral Service to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw consent at any time by contacting us to update your preferences.

3.3 Disclosure

Howard Chadwick Funeral Service will not pass on your personal data to third parties without first obtaining your consent. The following third parties may receive your personal data for the following purpose(s):

  • A local crematorium for the purpose of organising cremation of the deceased
  • A local cemetery for the purpose of organising burial of the deceased
  • A nominated celebrant for the purpose of arranging details of the funeral service
  • A local musician for the purpose of liaising with you for your musical choices for the funeral service
  • A printer for the purpose of printing service sheets

3.4 Retention period

Howard Chadwick Funeral Service will process personal data intend to use the data or for as long as is necessary to allow us to fulfil your funeral services and will store the personal data for as long as it is necessary for the relevant activity.

3.5 Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Howard Chadwick Funeral Service refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.All of the above requests will be forwarded on should there be a third party involved (as stated in 3.3 above) in the processing of your personal data.


3.6 Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Howard Chadwick Funeral Service (or third parties as described in 3.3 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Howard Chadwick Funeral Service

The details for each of these contacts are:

  Supervisory authority contact details Howard Chadwick Funeral Service contact details
Contact Name: Information Commissioner’s Office
Address line 1: Wycliffe Hours 33 Benson Lane
Address line 2: Water Lane Crowmarsh Gifford
Address line 3: Wilmslow Wallingford
Address line 4: Cheshire OXON
Address line 5: SK9 5AF OX10 8ED
Telephone: 0303 123 1113 01491 825222


Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.


How we use your information

This privacy notice tells you how we, Howard Chadwick Funeral Service, will collect and use your personal data for provision of services, cookies, complaints etc.


Why does Howard Chadwick Funeral Service need to collect and store personal data?

In order for us to provide to deal with your enquiry, provide and personalise your chosen funeral service and supply information relevant to this and associated services we need to collect personal data for fulfilment of the contract and any related correspondence. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.


In terms of being contacted for marketing purposes Howard Chadwick Funeral Service would contact you for separate consent.


Will Howard Chadwick Funeral Service share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Howard Chadwick Funeral Service in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on behalf of When they no longer need your data to fulfil this service, they will dispose of the details in line with Howard Chadwick Funeral Service’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.


How will Howard Chadwick Funeral Service use the personal data it collects about me?

Howard Chadwick Funeral Service will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Howard Chadwick Funeral Service is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.


Under what circumstances will Howard Chadwick Funeral Service contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.


Can I find out the personal data that the organisation holds about me?

Howard Chadwick Funeral Service at your request, can confirm what information we hold about you and how it is processed. If Howard Chadwick Funeral Service does hold personal data about you, you can request the following information:


  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Howard Chadwick Funeral Service or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.



We may update this policy at any time as it becomes necessary.




Howard Chadwick Funeral Service was originally founded in 1991 by Howard Chadwick, his wife Sandra and nephew Alistair Cox


33 Benson Lane
Oxfordshire, OX10 8ED
Map >


Tel: 01491 825222
Fax: 01491 839615